Anna is a maid to the Earlwoods at Dunnistone Manor. A tall woman with a Germanic background, she played a large role in raising and caring for Mary, Harriet and Lettice Earlwood, and the girls have memories of climbing onto Anna's strong arms. Lettice is a stern but responsible carer to the girls. She is also adept at building, as she demonstrates by making Lettice a dollhouse. Her family resides overseas and she remains in contact with them.